Terms and Conditions – Smart Web Solutions
Effective Date: [01/01/2025]
Welcome to Smart Web Solutions. By availing our services, you (“Client”) agree to comply with the following terms and conditions:
1. Scope of Services
We offer a range of digital services including, but not limited to:
Website Designing & Development
SEO & Digital Marketing
Branding and Graphic Design
Social Media Marketing
Hosting, Domain Registration, and Maintenance
2. Project Initiation
A project is considered started once we receive:
A formal approval (written or verbal).
An advance payment (as per quote or agreement).
Upon initiation, our team delivers the first draft or working demo within 7 working days, unless specified otherwise.
3. Revision Policy
Clients are entitled to up to 3 free revisions within 7 days of delivery of the first draft.
Any revisions requested after 30 days of delivery will be treated as new work and may be chargeable.
4. Client Delays & Feedback
It is the client’s responsibility to provide timely feedback on drafts or revisions.
Smart Web Solutions will not be liable for delays caused due to lack of feedback or delayed responses.
If the client takes an unusually long time (more than 10 days) in giving feedback or change requests, the project will be put on temporary hold, but the payment timeline will not be affected.
5. Payment Terms
50% advance payment is mandatory for all projects.
Remaining 50% must be cleared within 7 days of the first draft submission, irrespective of the client’s revision timeline.
If full payment is not received within the same calendar month in which the project was started, a late fee of 20% of the total project cost will be applied in the next month.
Work on revisions or final delivery may be paused if payment is pending beyond the due date.
6. Refund Policy
No refund will be issued once the project has been initiated and initial work has been delivered.
Advance payments are non-refundable under any circumstances.
7. Ownership & Delivery
Final files and credentials (website files , and only website C-panel ) will be delivered only after full payment.
Until full payment is received, Smart Web Solutions retains ownership of all work and intellectual property.
8. Maintenance & Support
Free support and minor bug fixing is provided for 1 year after final delivery.
Post-delivery changes can be availed through a monthly maintenance plan or on a per-request basis.
9. Confidentiality
We respect your privacy and confidentiality. Your business ideas, plans, and data shared with us will not be disclosed to any third party without your consent.
10. Project Cancellation
Either party may terminate the project by written notice.
In case of cancellation by the client, all work completed till date will be billed, and any balance must be paid before termination is processed.
11. Dispute Resolution
Any dispute shall first be resolved through mutual discussion.
If unresolved, the matter will be escalated to mediation or legal action under the jurisdiction of [City/State].
12. Changes to Terms
We reserve the right to update or change these terms at any time. It is the client’s responsibility to review the terms periodically.
Acknowledgment
By making a payment or initiating a project with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.